Terms & Conditions
We believe in being clear and upfront with all our customers. We have found the following information has helped new customers whom we haven’t seen before.
Notice of cancellation must be made 48 hours before your appointment. Within 48 hours will incur a charge of £35 per fire.
All working areas must be cleared out of all personal items and the firebox itself is to be emptied — no fuel or ash etc. to remain pre-visit.
Fire to be allowed to go cold. Not allowing this will incur a charge of £35 per fire.
We are happy to carry out repairs where necessary, but please remind us or tell us before the visit so time can be allowed. In some cases there will be an extra cost.
We will always do our best, but we cannot be held responsible for damage caused at the time of the sweep due to wear, tear and user misuse to liners, pots, guards, bricks or glass or any other item not listed.
Payment is at the time of visit unless agreed before the visit. Please note we do not take card machine payments.