Terms and Conditions

Notice of cancellation must be made before 48 hours before appointment, within 48 hours will encore a charge of £35 per fire. All working areas must be cleared out of all personal items and firebox itself is to be emptied no fuel or ash etc to remain pre visit. Fire to be allowed to go cold, not allowing this will encore a charge of £35 per fire. We are happy to carry out repairs where necessary, but please remind us or tell us before visit so time can be allowed. In some cases, there will be an extra cost. We will always do our best, but we cannot be held responsible damage coursed at the time of the sweep due to wear, tear and user misuse to liners, pots, guards, bricks or glass or any other item not listed. Payment is at the time of visit unless agreed before visit. Please note we do not take card machine payments.